Catalog sync overview

AI agent product sync is how AgenticCart keeps your hosted AI sales agent aligned with the catalog you actually sell. Whether you connected a WooCommerce store or a Google Merchant product feed, sync is the mechanism that refreshes prices, stock, images, descriptions, and availability so shoppers always see current information in chat.

What catalog sync does for your AI agent

Sync reads your connected catalog source and refreshes the product information available to the AI shopping assistant. A single sync touches every product AgenticCart knows about for that source and brings it back in line with the truth at your store or feed.

1. 1

   Reads your product source

   AgenticCart fetches the current product list from your WooCommerce store (via the plugin) or your product feed URL.
2. 2

   Updates product details

   Titles, descriptions, prices, sale prices, images, categories, attributes, variants, and availability are refreshed wherever the source changed.
3. 3

   Keeps collections aligned

   Products already used by AI sales agents stay connected to the latest information, so recommendations reflect reality.
4. 4

   Flags unavailable products

   Products that disappear from your source or go out of stock are kept out of recommendations, so shoppers are not sent toward dead ends.

What a sync updates (and what it does not)

Sync is about data freshness, not merchandising. It updates product data but does not change your merchandising decisions or your storefront.

• It does not publish every product automatically. Collections still decide what each AI sales agent can recommend.
• It does not change your storefront. AgenticCart reads catalog data; your store remains the source of truth for checkout.
• It does not rewrite product copy. Thin descriptions stay thin. Improve them at the source before the next sync.
• It does not override manual deactivations. Products you removed from a collection stay removed even after a sync.

When to run a sync

Run a sync whenever your catalog changes in a way shoppers should see:

• You added new products or variants.
• Prices, sale prices, or availability changed.
• You updated product names, descriptions, categories, or images.
• You removed products that should no longer appear in AI recommendations.
• You rotated a seasonal or campaign collection in your store.

For feed-connected stores, use the refetch product feed button to trigger a manual refresh. For WooCommerce-connected stores, use the sync button in the plugin or in your AgenticCart dashboard.

Why collections still matter after sync

Sync keeps AI recommendations current. Collections decide what becomes part of the shopper-facing experience. That separation is intentional: a seasonal gift advisor can stay focused on giftable SKUs even if your broader catalog grows by thousands of items overnight. Data freshness and merchandising are two different jobs — sync handles the first, collections handle the second.

Sync status and what to do if something fails

The dashboard shows sync progress and the result of the last few runs. When a sync fails, the dashboard links to the relevant setup guide:

• WooCommerce sync failure — check the plugin status, license key, and outbound connectivity on your WordPress host.
• Feed sync failure — open the feed URL in a browser to confirm it returns product data, and verify the feed generator has finished rebuilding.
• Partial sync — review the dashboard log. Usually a handful of products failed validation (missing images, no price). Fix them at the source and sync again.

Persistent issues are covered in the general AgenticCart troubleshooting guide.

Frequently asked questions

Next steps