AgenticCart plan limits keep pricing predictable and help you pick the right tier for how you actually use the platform. Every plan is shaped by four capacity dials — domains, AI sales agents, active SKUs, and monthly shopper interactions — and the dashboard shows your current usage so you can see when you are getting close to a cap.
INFO
Limits are enforced in the product so you get clear feedback before an action would exceed your plan. For the plan-by-plan comparison, see plans and billing.
The four AgenticCart plan limits
Each AgenticCart subscription tier raises or lowers the same four dials. The exact numbers live on the pricing page and in your dashboard; this page explains what each limit counts and how to stay inside it.
- Domains — how many hosted chat domains can run AI sales agents.
- AI sales agents — how many distinct shopping assistants you can create across your account.
- Active SKUs — how many products count against your recommendation coverage at any time.
- Monthly interactions — how many shopper messages your agents can answer each billing month.
How to think about each plan limit
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1
Domains map to hosted chat pages
One hosted chat domain per brand or campaign journey is a good default. Use more AgenticCart domains when you run multiple brands, regional storefronts, or dedicated hosted chat pages likechat.yourbrand.comandgifts.yourbrand.comin parallel. -
2
AI sales agents map to buying journeys
Create an additional agent when a distinct shopper journey needs its own collection, tone, or objective — for example a gift finder, a category advisor, or a campaign concierge. Avoid duplicating agents that only differ by product list; that is what collections are for. -
3
Active SKUs map to recommendation coverage
Only products that are inside at least one collection used by a live agent should count toward the active SKU limit. Pruning out-of-stock, retired, or off-brand products from collections keeps the count down without reducing shopper quality. -
4
Monthly interactions map to shopper demand
Each shopper message to an agent counts as one interaction, regardless of whether it led to a recommendation. The counter resets at the start of each billing month; heavy-traffic merchants should size their plan against expected peak-month demand, not an average month.
What happens as you approach a plan limit
- The dashboard surfaces a progress indicator for each of the four dials so you can see usage in real time.
- Actions that would exceed your AgenticCart plan are blocked with a clear explanation and a link to upgrade.
- You can free capacity by removing unused domains, retiring an agent, or pruning products from collections.
- If you stay under the SKU limit but hit monthly interactions, upgrading typically resolves the block immediately.
Trials and payment grace behaviour
Trial accounts may have lower usage allowances than the matching paid plan so the evaluation stays honest. If a renewal payment fails, AgenticCart provides a short grace period during which the current plan limits still apply; for what happens after the grace window closes, see billing and payments.
How to choose the right plan for your usage
- Plus — one focused AI sales agent on one hosted chat domain. Good for a first campaign or gift finder.
- Pro — multiple agents, more product coverage, and richer customization for active merchants.
- Business — larger catalogs, multiple journeys, multi-domain needs, and higher monthly interactions.
TIP
Do not pick a plan only by total store size. Pick it by how many products you actually want AI sales agents to recommend and how many distinct shopper journeys you want to run in parallel.
Frequently asked questions
What counts as one shopper interaction?
One shopper message sent to an AI sales agent counts as one interaction. It does not matter whether the agent recommended a product, answered a policy question, or asked a clarifying question — every inbound shopper message is counted against the monthly interactions limit.
Do out-of-stock products count against my SKU limit?
Only products that sit inside a live collection used by an agent count toward active SKUs. If a product is out of stock and you remove or deactivate it, it stops counting. If you leave it in the collection but it is flagged unavailable upstream, AgenticCart still won't recommend it to shoppers.
What happens if I hit my monthly interaction limit?
New shopper messages beyond the cap are blocked or degraded for the rest of the billing month, depending on how AgenticCart enforces the plan at the time. The counter resets at the start of the next billing month; upgrading to a higher tier lifts the limit immediately.
Do AgenticCart plan limits reset each month?
The monthly interactions dial resets each billing month. Domains, AI sales agents, and active SKUs are not monthly — they are steady-state limits on what you can have configured at any moment, so they only change when you add or remove items.
How are hosted chat domains counted against the plan?
Each configured hosted chat domain is one domain against the plan. A custom hosted chat domain like
chat.yourbrand.com counts once, and an additional campaign domain like gifts.yourbrand.com counts as a second. Multiple subdomains of the same root often share a single verification — see domain verification. How do I upgrade my AI shopping agent plan?
Open the billing area in the dashboard and pick the tier you want; Stripe handles any prorated charge. The new plan limits apply immediately, so any blocked action that only failed because of the old caps can be retried right away.