Gorgias closes tickets. AgenticCart opens carts.
Gorgias is the helpdesk ecommerce teams run after an order exists: one inbox, order actions, unlimited agents. AgenticCart works the half hour before the order exists, while someone is still deciding what to buy.
Most of this page is detail. If you only read one part, read this one.
A support AI matches the question against your help centre and macros. With no article on fit it answers generically or opens a ticket for a human, which is the correct behaviour for a helpdesk facing a question it cannot resolve.
Semantic search runs over the synced catalog, the shoes whose attributes mention a wider fit come back as cards with price and availability, and "do those come in a 44?" continues the same conversation.
| AgenticCart | Gorgias | |
|---|---|---|
| What it is built for | ||
| Product discovery from your product catalog | ||
| Recommendations as product cards, not links | ||
| Intent-based search, in 40+ languages | ||
| Tickets, macros, SLAs and order actions | ||
| The selling surface | ||
| Runs as a full storefront on your own domain | ||
| Curated collections per agent | ||
| Catalog synced and embedded for search | Order data, not a search index | |
| Conversion and drop-off insight in shoppers' own words | Support and ticket reporting | |
| Commercials | ||
| Pricing model | Flat monthly | Per ticket, plus per AI resolution |
| No per-seat pricing | Also unlimited seats | |
| One meter rather than two | ||
| Cost stays flat as shoppers engage more | ||
Checked against Gorgias's own public pages in August 2026. Found something out of date? Tell us and we will fix it.
These are the real product: a hosted storefront answering a shopper, the Studio, the reporting. Click any of them to see the feature it belongs to.
Metered by ticket volume rather than by seat, with unlimited agents, and the AI Agent charged separately per conversation it resolves. Checked August 2026 on their pricing page, which states it plainly: "pay only when it resolves a conversation".
One flat monthly price with an interaction allowance, and one meter.
Two meters move when shoppers ask more before buying: the ticket allowance and the per-resolution AI fee. Here a busy pre-purchase conversation costs what a quiet one does.
Gorgias is the best-fitting helpdesk in ecommerce and it is not close. Refunding, cancelling or editing an order from inside the ticket, one inbox across email, chat and social, macros, SLAs, and unlimited agents on every plan: that is a category Gorgias owns. If your support queue is what hurts, Gorgias is the right purchase, and AgenticCart is the piece that works the conversation before the queue ever sees it.
AgenticCart concentrates on the conversation before the order exists: finding the right product and getting it into a cart. Your helpdesk keeps the inbox, and the two run alongside each other without overlapping.
Yes, and for most stores that is the right answer. They sit on opposite sides of the purchase: AgenticCart handles the pre-purchase conversation on your storefront, Gorgias handles the inbox afterwards. They do not overlap and they do not conflict.
It is aimed at a different target. Their AI Agent is measured on resolving support conversations, and it is charged per resolution because that is the value it delivers. Recommending the right product to someone who has not decided yet is a different job with a different success measure.
No. It reads your product catalog. Order status, refunds and returns stay in your helpdesk and your store admin.
No. AgenticCart runs on Shopify and on WooCommerce through the official plugin, with the same agent and the same catalog sync.
A flat monthly price per plan with an interaction allowance, and a 7-day free trial. No per-ticket billing and no separate AI meter.
See it on your own catalog
Connect your store and the agent answers questions about your own products in the browser. Most people decide right there.
